If you have turned on the 'Conversation' function on your storefront, your customers can contact you directly via the product page or your Vendor/Team landing page.
You will be notified of a new conversation via email to your linked email address.
To access the conversation in your dashboard, simply click on Conversation in the main navigation, followed by All Questions
The purpose of the All Questions page is to read and engage customers' enquiries.
Name
Displays the SKU and related Vendor the question is attributed to.
Is Replied
This section gives a status indicating if the customer has or has not been replied.
Customer Name
Customers are to leave their names per question for easier tracking of products and addressing of the customer. This is where you get information about the name of the customer.
Question
This section allows the customer to write down their concerns or questions about the product.
Once you enter into the specific request, you can reply directly to the customers. This section will also keep track of your conversation so you can review previous messages.
