To update your customer order status, log in to your Vendor / Teams dashboard, (the status update can only be changed in the Vendor dashboard) go to Orders > Open Orders.
Find the relevant order using Order ID, or Customer Email as stated in the email notification.
Click on the Order ID to view order details.
Once you’ve clicked the Order ID, you will see a page as shown below.
Change the order status from Unfulfilled to Acknowledged and click ‘Update Status’ to submit.
After updating the order status, click ‘Generate Shipping Labels’, which will open another tab on your browser to show you a .pdf shipping label that looks like this >>
To identify which shipping method to use for this order, please refer to the box in the top right corner which will showcase the shipping option you have set up (i.e: via Physical Shipping)
The shipping label is now automatically generated.
Once shipped, please input the tracking URL and tracking ID into the Tracking no. box as such:
Courier – Tracking ID
e.g. FedEx – US12345678A
Then click on ‘Mark as Shipped’ to submit. This will send the customer a shipment notification email to inform them that their order is on its way!
Once an order has been fulfilled, the order will be stored under 'Archived Orders' for future referencing or auditing.
Physical Gift Card Fulfilment Emails:
Following a Gift Card purchase, the vendor and customer will be sent an order confirmation email.
Once the order has been fulfilled and the order has been ‘Marked as Shipped', a shipment notification email will be sent to the customer.
Digital Gift Card
Digital Gift Card fulfilment is automatic. The vendor and the customer will receive an order confirmation email.
The Gift Card recipient will receive their digital gift card with PIN and validity date.
The recipient will not see any reference of the price for Experiences e.g. Afternoon Tea for two, but will see the price for a Monetary Gift Card.